If you provide the wrong address/zip code or name for shipping and your package could not be delivered, it will be considered lost and there is a 50% reship fee as this has nothing to do with us. Please provide the right information as reshipping the products costs you and us money.
When you checkout, use your billing address for the main information; however, put your SHIPPING ADDRESS in the "SHIP TO SECTION".
Your PC acting up? 301 means your computer is not allowing cookies/files to be stored. Go to IE (internet explorer) TOOLS > INTERNET OPTIONS > SECURITY > ALLOW ALL COOKIES > GO BACK TO THE MAIN TAB > CLEAR HISTORY > CLEAR ALL FILES (OFFLINE TOO) and clear your cache too.
The number (#) you have is NOT a tracking number, but rather a delivery confirmation number that ONLY confirms delivery of the product. It's mainly used as proof of delivery, and for the most part you can't track it until it's arrived.
Heat up some water in a bowl, do not let it boil just heat it up close a boil, put the bottle in for about 3-4 minutes, until boil. Then take it out with a GLOVE (don’t burn your hand). NOT a rubber glove! Use a hand-protecting glove. DO NOT OPEN it as it will be hot, let it cool first, once cooled, hold a cloth over it and open the bottle and stir it. Just needs some heat. Be careful when opening the bottle, the contents will be hot after the boiling. DO NOT KEEP THE BOTTLE OPEN NEAR OPEN FLAMES FOR OBVIOUS REASONS! DO NOT RECAP WHILE HOT!
*wear goggles during your research for safety!
As long as you don't keep it in the hot sun, there should be a life of 2-3 years minimum.
Most international orders are shipped within 24-48 business hours - not counting weekends. Due to customs we try not to clog the certain country with packages. Meaning, if we have 10 orders to Canada, they will go out 2 at a time (in order of receipt) every 48-72 hours, for we want ALL our packages delivered instead of being seized. Some orders can take up to 15-20 days to ship if customs is a problem at that certain time.
Please use this calculator for currency conversions: http://www.xe.com/ucc/
No, unfortunately, we cannot offer a 'price-matches' due to the fact that our products are best in the industry. We use high-quality European products vs. low-grade Chinese compounds.
No, unfortunately, we do not allow the pre-ordering of products.
All the specials have an expiring time-frame, to which we strictly abide. Every few months we MIGHT have a special. However, we do not guarantee it. You have to understand that if the special is over, it's over, it wouldn't be fair to allow just 1 person to have it.
Sorry, we cannot reveal that (besides that actual product - i.e. m/aa, you get what is stated). It would be like Coca Cola reveling it's secret formula, that wouldn't be wise, would it? We will NOT tell you under any circumstances what is the base for suspending the product - that's our trade secret.
Please check the laws in your own country and jurisdiction for legalities of such products.
1 FULL Pipette/Dropper = 1ML = whatever dosage ml/mg of the product
We will reship at 50% of the original cost if customs takes the package or you provide the wrong address and it's lost.
Yes, we ship all over the world, we try to ship via first class international.
Usually items are shipped within 24-48 hours of order being placed (USA domestic orders), unless there is a back order on the product. Therefore the shipment has been delayed.
NOTE: WE DO NOT SHIP ON THE WEEKENDS
If it's not on the site, we don't carry it, sorry.
Personal USE only no reselling allowed, read our disclaimer please.
NO! WE DO NOT SELL STEROIDS OR ANY PRESCRIPTION DRUGS!! DO NOT EMAIL US ASKING!
NO of course not, if your using a credit card you can order 1 bottle or 100,000 bottles, it's up to you!
You must know how to use products before using them. IF YOU ARE FOUND TO BREAK OUR USE POLICY OR FOUND TO BE MISUSING OUR PRODUCTS, YOU WILL BE BLOCKED FROM FUTURE ORDERS AND WILL BE REQUIRED TO RETURN THE PRODUCT FOR A FULL REFUND - NO EXCEPTIONS. YOU MUST BE OVER 18 to order from us!
The most effective way for customers to reach us is by email. Our email account is checked several times a day. Please direct questions to the email listed above.
We purchase our products in bulk directly from the manufacturer. You are guaranteed to receive only the freshest supply available. We do not sell expired or old items!
Our products are shipped via first class mail within 24-48 hours of payment. Delivery time averages 5-7 business days.
If you still havent found the answer, please email our sales department.